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Subject - contains the filled keywords into the first step;

Product - the product you are referring to;

Choose a License - to decide the priority of this ticket if you have an active license. The support tickets are processed based on their priorities as follows:

• High Priority - Premium Support (maximum 1 day);
• Standard - Free support for active licenses (maximum 2-3 days);
• Low priority - free support for expired licenses (no time estimations because they will be answered after all the above are solved).

DNN Version - add information about your DNN setup;

Build Number - your Module/Add-On version.

Issue Description - help us helping you by giving the complete details about your scenario. Having all details from the begin can shorten the investigation process.

On the right side of the screen a list of search results will be displayed based on the keywords you submitted. You may find your solution in a resolved support ticket.