New support ticket

At this stage you have two options to choose depending on your issue, click on the appropriate tab:

• Product Issue - Choose the Product Issue category to contact our support team if you have an issue or a question referring to one of our products;
• License Issue - Select the License Issue tab to contact our sales team if you have an activation issue, you want to upgrade, you don't find your invoices, licenses or installation packages.

Keep your products up-to-date. You can get the latest builds from My Account > My Downloads section while being logged in on our website. Be sure to link you licenses to your account here first.

Click on the appropriate icon and let the adventure begin with the First Step .

Decide your ticket's priority or find the solution in a resolved support ticket from the Submit new request Step.

The Support Ticket's Content page is design to display all the necessary information for an opened topic.

Product	Description
	Action Form is the most powerful yet easy to use custom form builder available for DNN. It's responsive, too!
	Action Grid enables the integration of powerful tables from multiple sources into DNN projects, providing a simple yet flexible means of displaying data in a tabular format.
	DNN API Endpoint gives you a complete API platform for directly accessing DNN data securely and efficiently from outside your DNN portal (other websites, mobile apps etc).
	Use Dynamic Rotator .NET to show content and pictures or to professionally present ideas and products to potential customers.
	Easy Container helps build rich DNN containers at a click of a mouse with live preview! Cut the middle man and increase productivity!
	Provide your users with a well-designed and informative FAQ section using FAQ Master. It's the easiest and most modern FAQ solution for DNN. It takes minutes!
	InfoBox creates digital walkthroughs on your DNN portal improving the user experience and providing personalized guidance.
	My Tokens connects data to modules. For example, pull content from DB table or a web service into HTML modules. Imagine the possibilities!
	NavXp gives you full control over layout, hierarchy and appearance. Build any DNN menu you can think of in minutes!
	Redirect Toolkit has got them all: user redirects, roles redirects, mobile redirects, variable redirects, random A/B testing redirects and a dozen more.
	Search Boost has often been said to be light years ahead of any other search engine. Make sure you are not losing customers because they can't find what they're looking for.
	Sharp Look is not just a DNN theme, it is a powerful DNN theme framework, a total design suite with infinite customization possibilities.
	Optimize your DNN portal to save a lot of time performing mundane time-consuming DNN tasks that would have otherwise been done by you or your team. The more you can set on autopilot the better.
	Tabs Pro comes with clean and responsive themes that will also play nicely with CDNs. Fast and simple to configure!
	URL Adapter takes on some rather complex concepts such as usability, SEO or redirect workflows and builds a new interface that everyone can understand!

If you are using integration with one of our AddOns click on the expand button to see all the sections.

AddOn	Description
	DNN Advanced Search Add-on is an Action Form extension that allows you to tailor your DNN portal’s search results to help users find the most relevant content by means of advanced filtering created through custom forms. Action Form works alongside Search Boost.
	DNN Authorize.Net Add-on is an Action Form extension that makes a DNN portal ready to use Authorize.Net payment gateway to accept credit cards payments and e-checks in a fast, easy and secure way.
	DNN Aweber Add-on is an Action Form extension that allows you to automatically add subscribers from your DNN portal to your Aweber lists when someone fills out your Action Form powered form.
	DNN Campaign Monitor Add-on is an Action Form extension that adds functionality into Action Form generated forms to automatically submit subscribers to a predetermined list within a Campaign Monitor client account.
	DNN Clickatell Add-on is an Action Form extension that provides an easy way to send SMS messages through your Clickatell account to alert mobile users when a form is submitted.
	DNN Constant Contact Add-on is an Action Form extension that adds contacts to your Constant Contact mailing list when they fill out beautiful forms made with Action Form.
	DMX Add-on allows Search Boost to properly index the content from DMX documents and include it in search results
	Allows you to build an interactive two-way communication platform between Action Form, Action Grid, Sharp Scheduler, DNN API Endpoint and EasyDNNnews to create, manage and display fully-fledged articles, events, files on your DNN portal.
	DNN Electronic Signature Add-on is an Action Form extension that provides an easy way to capture signatures online by allowing users to sign Action Form powered forms using their mouse to draw the signature or their finger on touch devices.
	DNN Excel Generator Add-on creates Excel spreadsheets for easy management and third-party imports using data captured with DNN Sharp's modules.
	From now on, you can easily manage your files by packing/unpacking folders, transfer through FTP or rapidly get file names with no need to unpack. Due to its extensive range of compatibilities, you can basically consider yourself stress-free when it comes
	Hotcakes Add-on enables you to add product data captured with DNN Sharp's modules directly into Hotcakes shopping cart.
	Job Application Add-on is a purpose-built Action Form extension offering a streamlined approach to resume submission.
	Live Tabs Add-on allows Search Boost to include Live Tabs content in search results.
	With this dynamic functionality, you can manage all your portals, modules and pages with a single add-on. Load, delete, update or create in a new, optimized way.
	My Action Form Uniqueizer Add-on is an Action Form extension developed by Media Support that adds an extra dimension to your forms preventing multiple submissions, based on e-mail address, displaying an personalized error message accordingly.
	DNN PayPal Add-on is an Action Form extension that allows you to collect credit card payments with PayPal right on your DNN portal.
	DNN PDF Generator Add-on allows creating PDF documents right from your DNN portal using data captured with DNN Sharp's modules.
	DNN Podio Add-on allows you to build a centralized collaborative work platform for managing projects, workflows, sales and teams integrating your DNN portal with the powerful project management Podio platform by means of Action Form, Action Grid, Sharp Scheduler.
	DNN Salesforce Add-on is an Action Form extension that allows a dynamic two-way data sharing integration between DNN and Salesforce: post data (such as leads, contacts, or any other entity) to your Salesforce account and query Salesforce using SOQL to get
	Social Media Integration Add-on allows implementing social login with Facebook, Twitter and Google+ on your DNN portal and publishing of specific data collected with DNN Sharp modules directly to Facebook or Twitter.
	DNN Stripe Add-on allows you to accept instant credit card payments through Stripe right on your DNN portal.