Help Center

The Help Center is an online knowledge-based community which contains different support tickets for our customers' issues. It now offers:

• A more intuitive interface - Multiple sections such as Product Issue, License Issue, Premium Support, Custom Development and Specific buttons for specific modules/add-ons;

• Self-help - the possibility to add and search a ticket in order to find your answer as soon as possible. This way, you don’t depend completely on a support agent to solve your case, you may as well find a solution by yourself;

• Real time tracking - you can easily check the status of your support tickets anytime you want and you’ll be notified immediately if your ticket status is changed, if someone comments or if a case manager is assigned;

• Automated workflows - your support ticket status will change automatically depending on the actions taken by you or our Case manager;

• A view of all the tickets which are in progress – to see what we’re working at etc. ;

• A review of all the submitted, resolved and opened tickets – for you to have all the information you need at your fingertips;

• A clear image of how our modules and add-ons work together. If you know how to operate with our products, navigating through The Help Center will be as easy as 1 2 3. At the same time, you can get a glimpse of the utility of a certain product if you were wondering about it.